Care Questions
Need help with your chinchilla's care? Our team of experienced keepers responds to questions within 24-48 hours.
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Have a question about chinchilla care? Want to partner with us? We'd love to hear from you.
Rescue Partnerships
Interested in becoming a partner rescue or featuring adoptable chinchillas? Let's connect.
Veterinary Collaboration
Exotic vets interested in contributing to our knowledge base or hosting office hours can reach us here.
General Inquiries
For press inquiries, feedback, or anything else, send us a message and we'll get back to you.
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Emergency?
Need urgent help?
If your chinchilla is experiencing a medical emergency, please contact your local exotic veterinarian or emergency animal hospital immediately.
For non-emergency care questions, check our Knowledge Library which contains 94+ guides covering common concerns, or email our care concierge at [email protected].
Our Emergency Vet Playbook can help you prepare for and respond to urgent situations.